Lead time: At least 3 working days. Feel free to contact us via WhatsApp for urgent orders.
Foil balloons are delivered ready inflate, which means ready to use.
Slight deflation might occur during delivery due to the weather. Straws will be provided for you to inflate the balloons in any case of slight deflation.
Always inflate foil balloons to only up to 80% full, as foil balloons are not stretchable, they will burst if it’s overinflated.
Strings will be provided for easy hanging.
Please kindly indicate on delivery date and preferred time slot and provide a local mobile number for us to contact and follow up on the time slot if the selected time is not available. We will try our absolute best to match the preferred time slot.Have a special idea in mind? Always feel free to contact us via WhatsApp.
Balloons pose a choking and suffocation hazard to children. Adult supervision is required! Broken balloons are to be discarded immediately.
Product photos are for illustrative purposes only. The actual colors of the products may vary due to monitor color restrictions.
Shipping & Delivery
Surprisefairy aims to provide efficient delivery, our team will drop a message to you before delivery to provide you an estimated time of arrival.
Kindly ensure there will be someone to receive the balloons/parcels at your stated delivery date/time as re-delivery is chargeable at $30 and subject to availability.
It’s advisable to schedule for delivery prior to your actual event to ensure balloons are in perfect condition. Please refer to the table below for floating time of different types of balloons:
11inch - 12inch Latex Helium Balloons can float in the air for approximately 8 to 10
18inch - 40inch Foil Helium Balloons can float in the air for approximately 24 hours or more*;
24inch Customised Bubble Balloons can float in the air for approximately 2-4 days*;
All Normal Air-Filled Balloons can stay inflated for a few days*;
subject to weather conditions/temperature and how the balloons are being handled and transported. The balloons will gradually become softer/smaller over time which are fairly common.
Last-minute amendment (at least 2 days before delivery) of delivery date/time/location will be subjected to availability.
Strictly no refunds will be given once the order is confirmed.
Strictly no refund/exchange once the parcels/balloons are handed over in good condition upon delivery.