Lead time: At least 3 working days. Feel free to contact us via WhatsApp for urgent orders.
Helium balloons delivery date to be on the actual event date.
Floating time for a 24inch bubble balloon at least 2-4 days or even up to a week, latex side balloons bouquet approximately 10hours depending on room conditions and handling method.
All helium balloon bouquets will be tied to water balloon weights.
All led lights can be switched on/off, it’s powered by AA batteries.
Fonts and designs will be fully designed by our designer, if you have any special requests, please kindly indicate on special remarks, or drop us a WhatsApp.
For special themes, do indicate clearly under “special remarks”.
Please kindly indicate on delivery date and preferred time slot and provide a local mobile number for us to contact and follow up on the time slot if the selected time is not available. We will try our absolute best to match the preferred time slot.

Have a special idea in mind? Always feel free to contact us via WhatsApp.

Balloons pose a choking and suffocation hazard to children. Adult supervision is required! Broken balloons are to be discarded immediately.

Product photos are for illustrative purposes only. Actual colors of the products may vary due to monitor color restrictions

Surprisefairy aims to provide efficient delivery, our team will drop a message to you before delivery to provide you an estimated time of arrival.
Kindly ensure there will be someone to receive the balloons/parcels at your stated delivery date/time as re-delivery is chargeable at $30 and subject to availability.
It’s advisable to schedule for delivery prior to your actual event to ensure balloons are in perfect condition. Please refer to the table below for floating time of different types of balloons:
11inch - 12inch Latex Helium Balloons can float in the air for approximately 8 to 10
hours*;
18inch - 40inch Foil Helium Balloons can float in the air for approximately 24 hours or more*;
24inch Customised Bubble Balloons can float in the air for approximately 2-4 days*;
All Normal Air-Filled Balloons can stay inflated for a few days*;
subject to weather conditions/temperature and how the balloons are being handled and transported. The balloons will gradually become softer/smaller over time which are fairly common.
Last-minute amendment (at least 2 days before delivery) of delivery date/time/location will be subjected to availability.
Strictly no refunds will be given once the order is confirmed.
Strictly no refund/exchange once the parcels/balloons are handed over in good condition upon delivery.

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